A few years ago, successful global Microsoft Dynamics 365 partner COSMO CONSULT changed her Go-to-Market model. In line with Microsoft’s move to an intelligent cloud platform, the company added a new role to her sales organization: the Customer Strategy Manager.
COSMO CONSULT has a crystal clear and attractive plan for this role. The company wants her CSM’s to switch from selling licenses and services towards making their customers the winners of digital transformation. And yes, that is a substantial change! :)
Over the past months, I have been contributing to the third edition of this comprehensive program as a trainer, coach, sparring partner and inspirator. The 10 participants in this wave represented the COSMO offices in Germany, Sweden, France, Spain and Ecuador.
The workshops included lots of learnings, good discussions, challenging exercises and many new insights. Fortunately, we had some fun as well! 😊
Now that this third edition of the program is completed, I’m looking forward to seeing this new group of CSM pro’s excel in their roles!
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