Agenda for the ERP/CRM Success Masterclass

What is your current situation and what have you learned for previous implementations?
What are the most important trends in the ERP / CRM market today?
What do your current and future customers expect from you and your solution?
What is your project scope?
Do you aim for a point solution or a complete platform?
Do you adapt the software to your processes and organization or the other way around?
How to best anchor the responsibilities on board level?

How (so not which!) to select the best vendor, the best solution set and the best implementation partner for your specific situation?
How to move effectively from a longlist to the shortlist to your final choice?
Do you aspire to select just a tool or to select partners to achieve joint Project Success?
How to secure choices that also thrive in the long term?
How to create an effective and undisputed internal decision-making process?

How to avoid the most common contracting mistakes?
What is your best focus – creating business value or chasing the lowest price?
How to get clarity around the task split between yourself and the implementation partner?
How to secure the right quality in the implementation process?
Your most important contract is achieving internal commitment. How to do that?

What is the Why of this project? And what SMART business goals do you want to achieve?
How to bring your organization into the change mode - including the senior management?
How are you going to use the good ideas and improvements in your own teams?
What to expect from your implementation partner and what are your own responsibilities?
How to avoid scope creep and exceeding your time, money and quality budgets?
What can you learn from previous, well-known implementation failures?