1. Introduction and context

• Goals and logistics
• What’s the most effective mindset?

2. The right business strategy

• What’s the current state of the market?
• The need to become a customer-centric organization
• How to find a business model that adds maximum customer value?
• Understanding why you win and why you lose today
• How to improve the happiness of your customers, employees and partners?

Break

3. How technology can help

• What is ERP/CRM and what are the benefits?
• What determines success and which skills and mindsets are needed?
• Opting for standard software or better customized?
• Opting for single category solutions or a platform approach?
• What have you learned from your previous ERP/CRM projects that you can re-use?

Lunch break

4. What do you want to achieve

• How important is this project for you, really?
• What are your project goals? Learn from effective and non-effective goals
• Just modernizing the technology or also the organization?
• Your new system is for tomorrow – not for yesterday! Learn what that means
• What is the most effective project scope and what is the best way to prevent scope creep?

Small break

5. What is the impact on company culture and your DNA?

• Understanding the crucial importance of organizational change
• How to break down internal silos and improve co-operation?
• What does your communication strategy look like?
• What is the most effective project culture and how to achieve that level?
• As a leader, you are the role model in this project. Are you ready for that?

6. These are the conditions for success

• A resume in 5 steps
• Wrap-up and defining follow-up actions

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